Terms of Service

1. Definitions and Interpretation

In this Terms of Service ("Agreement"), unless expressly stated otherwise, the following terms have the meanings set out beside them:

Service Provider / Company: Refers to the legal entity that owns the myroERP brand and application and provides the Service under this Agreement.
User / Customer: Refers to the natural or legal person who registers for, activates a subscription to, and uses the Service.
Service: Refers to the mobile and cloud-based enterprise resource planning (ERP) software offered under the myroERP brand, including modules for sales, purchasing, POS, inventory, warehouse, accounting, customer relationship management, human resources, reporting, and other business management functions, along with all related content, features, and support services.
Account: Refers to the individual user account created by the User to access the Service, protected by personal credentials.
Company Account / Tenant: Refers to the data space allocated to a Customer within the multi-tenant architecture of the Service, logically and physically isolated from the data of other Customers.
Customer Data: Refers to any data, files, documents, images, text, and content uploaded, created, stored, or transmitted by the User through the Service.
Subscription: Refers to the right of the User to use the Service for a specific fee and for a specific period under a given Plan.
Plan: Refers to one of several options — such as Free, Starter, Professional, or Enterprise — each with different resource limits, module access, and pricing.
Trial / Trial Period: Refers to the 14 (fourteen) day period granted to new Customers during which they may evaluate all modules of the Service free of charge.
Document: Refers to commercial records such as invoices, orders, quotations, receipts, and similar documents created through the Service.
Force Majeure: Refers to events beyond the control of the parties that are unforeseeable and unavoidable.

Words used in the singular include the plural and vice versa. Section headings are included for convenience only and shall not be taken into account in interpretation.

2. Subject and Scope of the Agreement

2.1. This Agreement governs the terms of use of the Service provided by the Service Provider to the User, the mutual rights and obligations of the parties, intellectual property rights, privacy principles, limitation of liability, and the conditions for termination of the Agreement.

2.2. By registering for or otherwise using the Service, the User declares that they have read, understood, and accepted all provisions of this Agreement. Persons who do not accept the Agreement should refrain from using the Service.

2.3. This Agreement, together with the Privacy Policy, Personal Data Protection (KVKK) Disclosure Notice, GDPR Statement, Cookie Policy, and any supplementary usage guidelines published from time to time in connection with the Service, constitutes the entire agreement between the parties.

2.4. The natural person accepting this Agreement on behalf of a legal entity represents and warrants that they are authorised to do so and have the authority to bind the legal entity.

3. Service Description and Access

3.1. The Service is a mobile-first enterprise resource planning software provided under a multi-tenant SaaS (Software as a Service) model. The Service may include the following main modules (subject to the selected Plan):

Sales management (orders, quotations, invoices, returns, collections)
Purchasing management (orders, invoices, returns, supplier payments)
Point of sale (POS) with offline support
Product management (categories, brands, price lists, lot and serial numbers)
Inventory and warehouse management (movements, stock counts, transfers)
Accounting (bank, cash, expenses, cheques, budgets, multi-currency)
Customer and supplier management
Human resources (personnel, leave, shifts, payroll)
Project management and customer relationship management (CRM)
Reporting (including PDF/Excel export)
System settings, authorisation, and audit logs

3.2. The Service is accessed via iOS and Android mobile applications. The Service Provider reserves the right to offer web and desktop access where necessary.

3.3. The functionality of the Service may vary depending on the selected Plan. Certain modules may only be available on specific Plans or may be purchased for an additional fee.

3.4. The Service Provider reserves the right to make changes to the Service in order to improve its functionality, fix errors, or add new features. Significant changes will be communicated to the User in advance.

4. Account Creation and Membership

4.1. The User must create an Account in order to use the Service. It is the User's responsibility to provide accurate, current, and complete information during account creation.

4.2. If the information provided during account creation is false, inaccurate, or misleading, the Service Provider reserves the right to suspend or close the Account.

4.3. The User declares that they are at least 18 years of age or have the consent of their legal representative. The Service is not designed for use by minors.

4.4. For Accounts created on behalf of a legal entity, the initial account holder automatically holds "Company Owner" (Owner) authority. The Company Owner has full authority over the Service and holds the rights to invite other users, assign roles, and manage subscriptions.

4.5. The User is responsible for maintaining the confidentiality of Account credentials (email, password, two-factor authentication codes). The User is responsible for all consequences arising from unauthorised use of the Account.

4.6. If the User suspects unauthorised access to their Account, they are obligated to notify the Service Provider immediately.

5. Subscriptions and Plan Types

5.1. The Service is offered under multiple Plans providing different resource limits and module access. Current Plans, their prices, and included features are detailed on the myroERP website and within the application.

5.2. Subscriptions are billed monthly or annually depending on the Plan selected by the User. Any discounts applicable to annual subscriptions are stated on the relevant product page.

5.3. The User may upgrade their Plan at any time through the Service. Upgrades take effect immediately and the features of the new Plan become available at once. Upon an upgrade, a pro-rata fee is calculated for the remaining period of the current billing cycle.

5.4. Requests to downgrade a Plan take effect at the end of the current billing cycle. Following a downgrade, data exceeding the limits of the new Plan remains readable but new records cannot be added. This situation is addressed under Article 22.

5.5. Activation of a subscription takes place upon successful verification of the User's chosen payment method and collection of the first payment.

6. Payment, Billing and Refunds

6.1. Payment Methods. Payments are processed through in-app purchase platforms such as RevenueCat via the Apple App Store and Google Play Store. All payments are subject to the terms and conditions of those platforms.

6.2. Pricing. Service fees are displayed and collected in the local currency of the country associated with the User's Apple ID or Google account. Apple and Google automatically calculate local country prices based on the base price set by the Service Provider.

6.3. Taxes. Stated fees may exclude applicable VAT, sales tax, and similar levies. Applicable taxes are reflected on the invoice in accordance with the methods determined by Apple and Google.

6.4. Automatic Renewal. Your subscription automatically renews at the end of the current period. Renewal takes effect unless the User cancels at least 24 hours before the renewal date.

6.5. Cancellation. The User may cancel their subscription at any time through their App Store or Google Play account settings. Following cancellation, the subscription remains active until the end of the current billing period.

6.6. Refund Policy. Fees may be refunded on a one-time basis directly through Apple App Store or Google Play Store. Refund requests are subject to the respective platform's own policies. The Service Provider may, at its discretion, issue additional refunds; however, it is under no obligation to do so.

6.7. Overdue Payments. If payment cannot be collected during automatic renewal, the subscription is suspended. During this period the User has read-only access to existing data; creating new records is blocked.

7. Trial Period and Free Plan

7.1. New Customers are granted a 14 (fourteen) day Trial period during which they may evaluate all modules of the Service free of charge. No payment information is required during the Trial.

7.2. Upon expiry of the Trial period, the Customer is automatically moved to the "Free" plan. Under the Free plan, the Customer may continue to use the Service in a limited capacity within the resource limits specified in Article 5.

7.3. Expiry of the Trial period or transition to the Free plan does not result in the deletion of Customer Data. All existing data is retained; only the creation of new records becomes subject to Free plan limits.

7.4. The Service Provider reserves the right to unilaterally extend, shorten, or cancel the Trial period.

8. User Obligations

The User agrees to comply with the following obligations when using the Service:

Comply with all applicable local, national, and international laws, regulations, and rules.
Maintain the confidentiality of Account credentials and immediately notify the Service Provider in the event of unauthorised access.
Be responsible for the accuracy, legality, and appropriateness of all Customer Data uploaded, created, or transmitted through the Service.
Where Customer Data contains personal data belonging to third parties, obtain the consent of those individuals or ensure there is a lawful basis for processing.
Use the Service solely for the purposes specified in this Agreement and the applicable usage guidelines.
Refrain from any action that could damage the infrastructure, servers, or network of the Service.
Not reverse-engineer, attempt to decompile the source code of, or create derivative works from the Service.
Not collect, scrape, or compile any information transmitted through the Service without authorisation.
Where creating other users within the Account, ensure that those users act in compliance with this Agreement.
Fulfil tax, commercial document, invoicing, and related regulatory requirements at their own responsibility.

9. Prohibited Use

The User agrees not to use the Service for any of the following purposes:

Engaging in illegal, misleading, fraudulent, or harmful activities;
Infringing the intellectual property rights, privacy, or personality rights of third parties;
Attempting to disrupt the normal operation of the Service (DDoS, brute-force, automated scraping, etc.);
Uploading malware, viruses, trojans, worms, or malicious code;
Sending spam, unsolicited messages, or unauthorised advertising;
Attempting to circumvent the security mechanisms of the Service;
Using the Service for money laundering, financing of terrorism, or similar criminal activities;
Creating an Account with false, fabricated, or another person's identity credentials;
Reselling, licensing, or providing the Service to third parties without the written consent of the Service Provider;
Operating the activities of multiple independent businesses under a single Subscription (jointly managed affiliates are exempt from this provision).

In the event of a breach of this article, the Service Provider reserves the right to suspend or close the Account without prior notice and, where necessary, to report the matter to the competent authorities.

10. Service Provider Obligations

10.1. The Service Provider undertakes to provide the Service with the care and professionalism consistent with commercial reasonableness standards.

10.2. The Service Provider implements industry-standard technical and administrative measures for the security of Customer Data. These measures include, but are not limited to: encryption in transit and at rest, access controls, regular backups, audit logs, intrusion detection systems, and regular security testing.

10.3. The Service Provider makes the necessary infrastructure investments to ensure the continuity and availability of the Service. However, it cannot guarantee that the Service will be 100% uninterrupted.

10.4. The Service Provider endeavours to carry out planned maintenance and update work during low-traffic periods where possible and announces significant maintenance work in advance.

10.5. The Service Provider takes reasonable precautions regarding the backup of Customer Data; however, this does not relieve the User of the responsibility to maintain their own backups.

11. Service Level Agreement (SLA)

11.1. The Service Provider commits to a monthly uptime target of 99.5% (ninety-nine point five percent) for paid plans. This may be increased to 99.9% for the Enterprise plan through additional agreements.

11.2. The following situations are excluded from SLA calculations:

Pre-announced planned maintenance and update windows;
Outages caused by force majeure events;
Outages caused by the User's actions or negligence;
Outages caused by third-party service providers (payment gateways, e-invoice integrations, etc.);
Outages caused by internet service providers or the User's local network.

11.3. In the event of failure to meet the SLA target, the User may request a service credit to be applied in the next billing period by submitting a written request. Service credits are the User's sole and exclusive remedy.

12. Data Ownership and License

12.1. All ownership and intellectual property rights in Customer Data belong to the User. The Service Provider makes no claim of ownership over Customer Data.

12.2. The User grants the Service Provider a worldwide, non-exclusive, non-transferable, royalty-free licence to process, copy, store, back up, and where necessary transfer to sub-contractors the Customer Data solely for the purposes of providing, maintaining, developing, and providing technical support for the Service.

12.3. This licence terminates upon termination of this Agreement; however, the Service Provider may be required to retain certain data for certain periods in accordance with its legal obligations.

12.4. The Service Provider may use Customer Data in an aggregated and anonymised form — such that individuals cannot be identified — for the purposes of analysing and improving the performance of the Service and conducting statistical research.

13. Third-Party Services

13.1. The Service may integrate with third-party services for its operation, which may include:

Apple App Store and Google Play Store (application distribution and subscription management)
RevenueCat (subscription management and billing)
Firebase Cloud Messaging or APNs (push notifications)
Exchange rate providers (TCMB, Open Exchange Rates, etc.)
Cloud infrastructure providers

13.2. Use of third-party services is subject to the terms and conditions of the respective provider. The Service Provider gives no warranty regarding the availability or performance of third-party services.

13.3. The Service Provider cannot be held responsible for disruptions to the Service caused by issues originating from third-party services.

14. Intellectual Property

14.1. All rights in and to the Service, including the software, source code, visual elements, brand, logo, slogan, content, design, structure, organisation, ideas, methods, and all other intellectual property elements of the Service belong to the Service Provider.

14.2. The name "myroERP" and its logo are registered trademarks of the Service Provider. The User may not use, copy, modify, or create derivatives of these marks and logos without the written consent of the Service Provider.

14.3. The Service Provider grants the User a worldwide, non-exclusive, non-transferable, non-sublicensable licence to use the Service during the term of the Agreement and within the terms of the Agreement. This licence terminates immediately upon termination of the Agreement.

14.4. Any feedback, suggestions, ideas, or comments submitted by the User in relation to the Service become the property of the Service Provider, and the Service Provider may use them without any obligation.

15. Privacy and Personal Data

15.1. The processing of the User's personal data is regulated in detail in the Privacy Policy, KVKK Disclosure Notice, and GDPR Statement.

15.2. By using the Service, the User is deemed to have accepted the personal data processing activities described in those documents.

15.3. With respect to personal data belonging to third parties processed within Customer Data, the User acts as the "data controller" under the KVKK and GDPR, while the Service Provider acts as the "data processor".

16. Limitation of Liability

16.1. The total liability of the Service Provider under this Agreement is limited to the total fees paid by the User for the Service during the 12 (twelve) months preceding the date on which the claim arose.

16.2. The Service Provider shall not be liable for any indirect, incidental, special, punitive, or consequential damages; loss of profit, loss of revenue, business interruption, loss of data, loss of reputation, or similar losses, even if it has been advised in advance of the possibility of such damages.

16.3. The above limitations of liability do not apply to damages arising from the Service Provider's wilful misconduct or gross negligence.

17. Indemnification

The User agrees to indemnify and hold harmless the Service Provider, its employees, directors, and affiliates against any and all claims, demands, actions, proceedings, costs, damages, and losses arising from:

The User's acts in breach of this Agreement or applicable law;
The content or use of Customer Data;
Infringement of the intellectual property or privacy rights of third parties;
The User's negligence in protecting Account credentials.

18. Disclaimer of Warranties

18.1. The Service is provided "AS IS" and "AS AVAILABLE". The Service Provider makes no express or implied warranties in relation to the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted use.

18.2. The Service Provider does not warrant that the Service will meet the User's specific needs, that it will operate error-free, or that the results obtained by the User through the Service will be accurate or reliable.

18.3. Financial, accounting, and tax documents generated through the Service acquire their validity under the User's control and approval, within the scope of applicable legislation and the requirements of competent authorities. The Service Provider makes no commitment regarding the legal validity or accuracy of such documents.

19. Force Majeure

Events beyond the control of the parties that are not reasonably foreseeable and cannot be prevented — including earthquakes, floods, fires, epidemics, war, acts of terrorism, strikes, slowdowns, government regulations, collapse of internet infrastructure, power outages, third-party service provider failures, etc. — shall be deemed Force Majeure. During a force majeure event, neither party shall be held liable to the other for failure to fulfil its obligations under the Agreement.

20. Suspension of Service

The Service Provider reserves the right to partially or fully suspend the Account or the Service in the following circumstances:

The User's breach of this Agreement;
Existence of overdue payments;
A threat to the security or integrity of the Service;
Legal requests from competent authorities;
Detection of use in violation of applicable law.

Customer Data is not deleted during a suspension. The User may regain access to the Service once the grounds for suspension have been remedied.

21. Termination of Agreement

21.1. The User may terminate this Agreement at any time without giving any reason. A termination request may be submitted by closing the Account or cancelling the subscription.

21.2. The Service Provider may terminate the Agreement where the User materially breaches the Agreement, upon 30 (thirty) days' prior written notice where required. In emergency situations (breach of Article 9, security threat, etc.), the Service Provider may terminate the Agreement immediately without prior notice.

21.3. Termination of the Agreement does not affect any rights, obligations, or liabilities that arose prior to the date of termination.

22. Account Closure and Data Export

22.1. For 30 (thirty) days following receipt of an account closure request, Customer Data will remain accessible in the system and the User will be able to export their data in standard formats (Excel, PDF, CSV) during this period.

22.2. At the end of the 30-day period, the Service Provider exercises the right to permanently delete or anonymise Customer Data, including backup systems. Data subject to legal retention obligations (e.g. invoice records) will be retained for the periods required by applicable law.

22.3. The data deletion process is irreversible. The User acknowledges that if they do not export their data within this period, they will be unable to access it, and that the responsibility for this lies with the User.

23. Amendments to the Agreement

23.1. The Service Provider reserves the right to unilaterally amend this Agreement. Amendments are announced via the Service and/or by notification to the User's registered email address.

23.2. Material changes will be notified at least 30 (thirty) days in advance. A User who does not cancel their subscription within this period shall be deemed to have accepted the changes.

23.3. A User who does not accept the changes may continue to use the Service under the existing terms until the end of their subscription period; however, they may choose not to renew.

24. Notices

24.1. All notices from the Service Provider to the User will be delivered to the email address registered in the User's Account or via in-app notifications. Notices sent by these methods shall be deemed received by the User at the time of sending.

24.2. The User is obligated to keep their email address and contact information up to date. The Service Provider cannot be held responsible for missed notifications caused by outdated contact information.

24.3. The User shall submit all notices and requests to the Service Provider through the communication channels specified in Article 28 below.

25. Assignment and Transfer

25.1. The User may not assign or transfer any rights or obligations arising from this Agreement to third parties without the written consent of the Service Provider.

25.2. The Service Provider may transfer this Agreement and all related rights and obligations by notifying the User. In the event of a company merger, acquisition, or restructuring, the transfer occurs automatically.

26. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a competent court, that provision shall be deemed removed from the Agreement and the remaining provisions of the Agreement shall continue in full force and effect.

27. Governing Law and Jurisdiction

27.1. This Agreement is governed by and shall be construed in accordance with the laws of the Republic of Turkey.

27.2. Istanbul Central (Çağlayan) Courts and Enforcement Offices shall have exclusive jurisdiction over any disputes arising from this Agreement.

27.3. For Users who hold consumer status, the above jurisdiction clause does not prejudice the rights granted under the Consumer Protection Law.

28. Contact

For any questions, requests, or notices regarding this Agreement, please use the following contact channels:

Email: [email protected]
Web: https://myroerp.com
Address: myroERP, Turkey

Thank you for reading this Agreement. By using the Service, you are deemed to have accepted all of the terms above.