Frequently Asked Questions

myroERP is a business management (ERP) solution that lets small and medium-sized businesses handle sales, purchasing, inventory, cash, bank, customer, supplier, employee and project management from a single mobile app.

It's designed for a wide audience — from sole traders to mid-sized businesses with many users: shops, boutiques, cafés/restaurants, retail stores, workshops, offices, service providers and more.

Retail, wholesale, services, e-commerce, café/restaurant and many similar industries.

Download myroERP from the App Store or Google Play, tap "Sign Up" and create an account with your email. Enter the verification code sent to your email and complete your business details — the whole process takes just a few minutes.

Yes. When you sign up you get a 14-day free trial with full access to every module.

Your account automatically falls back to the Free plan. Your data is not deleted; you can continue using whatever the Free plan includes. You can upgrade to a paid plan whenever you like.

Yes. The Free plan lets you use the core modules (products, customers, suppliers, inventory) indefinitely. It's limited to a single user.

Name, email, password, business name, country and currency. You can update all of these later from your profile.

Yes. You can update business name, address, tax details and logo from Profile → Company Info.

Right now each account manages a single business. If you have multiple businesses, you'll need a separate account for each.

During sign-up we email you a 6-digit code. Enter it in the verification field and tap "Verify". If it doesn't arrive within a few minutes, check your spam folder.

1) Check your spam/junk folder. 2) Make sure the email address is correct. 3) Tap "Resend" on the verification screen. 4) If the issue persists, email [email protected].

On the sign-in screen tap "Forgot password". We email you a one-time code; enter it and set a new password.

Inside the app, go to Profile → Change Password, confirm your current password and set a new one.

Yes. From Profile → Users you can add as many users as your plan allows, each with different permissions.

When you add or edit a user, you assign a role. Roles determine what each user can do in each module (view, add, edit, delete). You can use the pre-defined roles or create your own.

Yes. Instead of deleting, you can deactivate a user — they remain visible on historical records but can no longer sign in.

From inside the app: Profile → Close Account. After you confirm, your data is permanently deleted within 30 days; you can cancel the request during that window if you change your mind.

Once deletion is finalized, all documents, records, reports and user data are permanently removed. Only data required by law is retained for the legally mandated period.

Yes. You can upload a photo for your user profile and a logo for your business. The logo appears on invoices and PDF outputs.

There are 4 plans:

• Free
• Starter
• Professional
• Enterprise

Each plan has its own usage limits (number of users, customers, suppliers, employees, products, warehouses and monthly invoices). You can review the current limits on the subscription screen inside the app.

All plans include all modules; the difference is in capacity limits. There's also a 14-day free Trial with unlimited use.

All plans include all modules (sales, purchasing, inventory, accounting, HR, projects, CRM, etc.). The difference is in capacity limits: number of users, customers/suppliers/employees/products/warehouses, monthly invoice count and storage. Add-ons (Shipping, e-Document) are not included in any plan — they're purchased separately.

From Profile → Current Plan, pick the plan you want and tap "Upgrade". Payment is handled by Apple or Google.

Plan changes are subject to Apple and Google subscription policies. To downgrade, open your device's subscription manager (Apple: Settings → Apple ID → Subscriptions / Android: Play Store → Subscriptions), find your myroERP subscription and pick the new plan. Downgrades usually take effect at the end of the current paid period.

For iPhone/iPad: Settings → [Your Name] → Subscriptions → myroERP → Cancel. For Android: Play Store → Profile → Payments and Subscriptions → Subscriptions → myroERP → Cancel.

No. Cancelling does not delete your data. Only new record creation is restricted; you can still view your existing data and export it.

When you cancel from inside the app, your account is moved to the Free plan immediately. Your data is preserved; only new record creation, editing and deletion is limited to the Free plan's capacity.

Since payments are handled by Apple or Google, refund requests are made through them:

• Apple: reportaproblem.apple.com
• Google: Play Store → Account → Order history → Request refund

Prices shown in the app are localized by Apple/Google based on your country, currency and applicable tax — TRY for Turkey, EUR for Europe, USD for the United States, and so on.

This option is available in the store; you can see the current yearly options on the subscription screen inside the app.

Add-ons are independent of your subscription. Cancelling your subscription does not end your add-on subscription; you need to cancel the add-on separately.

Since myroERP is published on the App Store and Google Play, payments are processed directly by Apple or Google. myroERP never has access to your payment details.

Any payment method that Apple or Google accepts (credit/debit card, gift card, mobile payment, store balance, etc.) works.

No. Your card details are never shared with us — your card stays with Apple or Google.

Since payment is handled by Apple or Google, the invoice/receipt comes from them. Apple users can download it from "Purchase History"; Google users from Play Store order history.

Apple/Google automatically renew subscriptions on the renewal date. The charge happens at the start of each renewal period.

Try Profile → Current Plan → Restore Purchases inside the app. If the issue persists, contact our support team.

Yes. Your data is stored on our secure servers and belongs only to your business. Only you and the users you authorize can access your data.

Yes. We apply the required technical and administrative measures under the Turkish Personal Data Protection Law (KVKK). For details, see our KVKK Notice.

Yes. We follow the requirements of the EU General Data Protection Regulation (GDPR). For details, see our GDPR Notice.

Only the users you've added and authorized for your business. You decide, one by one, what each user can do in each module.

Your password is never stored in a readable form. All communication between the app and our service goes through a secure connection.

No. Your data is not sold or shared for marketing. It is not transferred to third parties except where legally required. See our Privacy Policy.

Each user can be active on only one device at a time. Signing in from a new device ends the previous session.

Yes. As the business owner, Profile → Audit Log shows important actions (add, edit, delete) by your users with date and details.

Yes. Under GDPR and KVKK, in the event of a data breach we notify affected individuals and the relevant authorities within the statutory timeframes (within 72 hours per GDPR Articles 33-34). See our GDPR Notice.

No. Your account is personal and cannot be transferred. You can, however, add new users to your business and grant them different permissions.

Yes. All your data is backed up automatically on a regular schedule. You don't need to do anything.

Your data is backed up automatically every day.

Yes. You can export PDF or Excel files for every document type (invoices, orders, customer lists, etc.) and for every report. For a broader data export, contact our support team.

If you've accidentally deleted something important, contact our support team as soon as possible — we'll do our best to restore it from backups.

Contact our support team for a comprehensive data export and we'll prepare it for you.

Open the relevant module, tap New, fill in the required details (name, type, contact, tax details, etc.) and save.

For individuals, personal details (name, ID information) are requested; for corporates, company details (company name, tax/VAT number) are requested. The system adjusts the form automatically based on the type you select.

Yes. On the Customers screen, "Bulk Import" lets you import from an Excel/CSV file.

Yes. You can export the customer list as Excel or PDF.

Yes. In the customer detail, the "Addresses" section lets you add as many addresses as you need (billing, shipping, branch, etc.).

Yes. The "Bank Accounts" section on the customer detail lets you store IBAN details.

The customer detail screen shows current balance, total invoiced and total collected at the top automatically.

No, customer groups or tagging are not currently available.

Yes. The "Delete" button on the detail screen removes a customer. If there are documents linked to the customer, you'll be warned before deletion.

Supplier management works exactly like customer management — adding, addresses, bank accounts, balance tracking and exports work the same way.

In the Products module tap "New Product", fill in name, category, unit, barcode, purchase/sale prices, VAT rate and save.

No, product variants (color/size, etc.) are not currently supported. You'll need to create separate products for each variant.

From the Products module's Category, Brand and Model definition screens you can add new entries, then pick them when adding a product.

Each product can have separate purchase, sale and stock units (e.g. buy by the box, sell by the piece). The system handles conversions automatically.

On the product add/edit screen, type the barcode in the "Barcode" field or use the camera to scan an existing barcode.

No, the barcode field is filled manually — you can scan with the camera or type it in.

Yes. From the Products module you can print labels with price and barcode for a single product or multiple products. Label templates are supported.

Yes. The "Bulk Label Print" screen lets you pick multiple products and print a different quantity of labels for each.

Yes. You can set a shelf life (in days) on each product and track stock items approaching their expiration date.

Yes. You can set a minimum stock level for each product. When stock falls below this level you'll be notified.

Yes. Products below their minimum stock level appear as warnings on the dashboard, and you can enable push notifications from notification settings.

From the Inventory module, create a new count document, add products (manually or by barcode scan) and enter the actual quantities. The system generates the variance report automatically.

From the Inventory module create a "Transfer" document, choose source and destination warehouses, add products and quantities and save. Stock movements are deducted and added automatically.

Yes. You can define as many warehouses as you need and choose, for each sale/purchase/transfer, which warehouse to use.

The system warns you when stock is insufficient. Depending on your business preference, you can either block the sale or continue with a warning.

From the Sales module tap "New Invoice". Pick a customer, add products (manually or by barcode), check the totals and tap "Save".

An order is the stage where a customer has confirmed but delivery/invoicing hasn't happened yet. An invoice is delivered and officially recorded. An order can be converted into an invoice later.

Yes. From the Sales module you can create a quotation and send it to the customer as PDF. Approved quotations can be converted into orders or invoices.

Yes. From Sales Conditions you can define special prices or discount rates for specific customers on specific products, with a date range.

On the invoice detail tap "Add Collection", enter the amount and pick the cash register or bank where the money was deposited. The customer balance is automatically updated.

Yes. You can collect more or less than the invoice amount. The remaining balance is tracked against the customer.

Yes. The PDF icon on the invoice detail lets you download, share or print.

Yes. The "Edit" button on the invoice detail lets you make changes. All changes are recorded in the audit log.

Yes. Invoices can be moved to "Cancelled" status. Cancelled invoices appear separately on the list and are excluded from reports.

From an existing sales invoice tap "Create Return Invoice"; the original invoice details are pre-filled and you enter the return quantities.

Use the filter in the Sales module or the "Open Invoice Report" in Reports to see all open invoices and the total amount due.

The system generates automatic incrementing numbers for each document type (e.g. INV-2026-000123). Numbers are gapless and unique.

From the Purchasing module tap "New Invoice". Pick a supplier, add received products, enter totals and the invoice date and save. Stock increases automatically.

A purchase order is a formal order sent to the supplier that hasn't been received yet. Once received, it can be converted into an invoice.

They let you define special purchase prices or discount rates for specific products from specific suppliers, with a date range.

On the purchase invoice detail tap "Add Payment", enter the amount and pick the cash register or bank used for payment.

From an existing purchase invoice tap "Create Return Invoice"; the original invoice details are pre-filled and you enter the returned products and quantities.

Yes. Products on a confirmed purchase invoice are added to the selected warehouse automatically.

Yes. The Reports module includes a "Pending Delivery Report" that shows orders that haven't been received yet.

Yes. The PDF icon on the invoice detail lets you download, share or print.

POS (Point of Sale) is the module designed for fast sales in shops and cafés. You add products by barcode, take payment and print a receipt.

At the start of a shift, enter the opening cash amount; at the end of the day, close the register and get a summary of total sales, payment types and discrepancies.

Yes. When the internet drops, sales are saved on the device and synced automatically once the connection returns — the cashier keeps working.

Cash, credit/debit card, wire transfer, cheque/note and other payment types can be defined. A single sale can use multiple payment types (e.g. half cash, half card).

Yes. Bluetooth or Wi-Fi receipt printers can be connected directly. You can pair the printer from POS settings.

Yes. Selecting a customer in POS is optional — retail sales can be made anonymously.

Yes. The POS screen includes a built-in barcode scanner using the phone camera.

Yes. You can apply percentage or amount discounts to a single product or to the total.

Yes. You can pick a previous POS sale and start a return.

Yes. A daily summary report is generated when the cash register is closed.

Yes. From the Accounting module you can define as many cash registers and bank accounts as you need, each with its own currency.

Yes. You can define separate registers per branch, shift or location.

Yes. Cheques received from customers and given to suppliers can be recorded and their due dates tracked.

From the Accounting module create an Income or Expense document, enter the amount, category, cash register/bank and description and save.

A fiscal period is the accounting period (usually one year, e.g. 01.01.2026 — 31.12.2026). You can open and close fiscal periods from the Accounting module.

From the Fiscal Periods list tap "Close" on the relevant period. No backdated transactions can be made in a closed period.

The system fetches current exchange rates automatically.

Rates are updated automatically every 6 hours.

Yes. The Accounting module can generate a VAT declaration report for the period you choose.

Yes. The Reports module produces a profit-and-loss report for the period you choose.

Yes. You can compare your bank's transactions against records in the app to perform reconciliation.

Yes. You can define multiple VAT rates (1%, 10%, 20%, etc.) and payment terms from the Accounting module.

From the HR module tap "New Employee", fill in name, ID, contact, position, department, start date and save.

Yes. You can record annual leave, sick leave, special leave, etc. and track the remaining days.

Yes. From the HR module you can create salary records with gross/net calculations, allowances and deductions.

Yes. You can record and report on overtime hours and absences.

Yes. From the HR module you can define departments (e.g. Sales, Accounting) and positions (e.g. Manager, Specialist) and assign them to employees.

Yes. You can record employee expenses (transportation, meals, etc.) and route them through an approval workflow.

Yes. You can define multiple shift types and assign them to employees.

Leave tracking, overtime/absence, employee list, salary and similar reports are available.

From the Projects module tap "New Project", enter the project name, customer (if any), start and end dates and save.

Yes. Each project can have multiple tasks, and each task can be assigned to a different user.

Yes. There's a Kanban view where you can manage tasks by status (To Do / In Progress / Done) as cards.

Yes. You can record expenses per project and see the total spend.

Yes. Project expense, task completion and similar reports are available.

Yes. You can change the responsible user from the task detail at any time; the assignee gets a notification.

A lead is a potential customer who hasn't bought from you yet but is interested. You can create lead records in the CRM module and keep notes about your communications.

An opportunity is a concrete deal with potential to convert into a sale, tracked with expected amount, close date, win probability and more.

The "Convert to Customer" button on the lead detail copies the lead's information into a new customer record.

Yes. Lead status, opportunity collection and periodic performance reports are available.

Yes. A pipeline view groups opportunities by stage (Discussion / Quoting / Negotiation / Won / Lost).

Sales reports, purchasing reports, stock reports, accounting reports (cash-bank, cheque, VAT, profit-loss), HR reports, POS reports, project and CRM reports — a wide set of reports is available.

Yes. Every report has an "Export" icon in the top right — you can download as Excel or PDF.

Yes. From the same export menu, pick the PDF option.

Yes. Every report's filter screen lets you pick the date range you want.

Yes. You can filter by customer, supplier, product, category, warehouse, cash register, user and more.

In some reports you can compare two different periods.

Yes. Export as PDF and use your phone's print feature to send it to any printer.

Add-ons are optional extra features purchased independently of your main subscription. Whatever plan you're on, you can buy the add-on you need separately.

Three add-ons are currently available:

• Support — available globally
• Shipping — for Turkey
• e-Document — for Turkey

More are on our roadmap.

It lets you create a shipment in one tap, get real-time prices, print labels and track parcels — all from inside the app. Major carriers in Turkey are supported. You can move from an invoice or an order straight to a shipment.

For users in Turkey, it lets you create and submit e-Invoice and e-Archive invoices. The system automatically picks the right document type based on the recipient's tax status.

No. Add-ons are independent of your subscription plan and must be purchased separately.

Once the purchase is confirmed, the related module appears in the app and you can start using it.

iPhone, iPad and Android phones/tablets. You can download it free from the App Store or Google Play.

Right now it's only available as a mobile app. A web (computer) version is on our roadmap.

21 languages: Turkish, English, German, French, Spanish, Italian, Portuguese, Brazilian Portuguese, Russian, Polish, Dutch, Danish, Indonesian, Japanese, Chinese, Arabic, Persian, Hebrew, Hindi, Gujarati, Vietnamese.

From Profile → Language, pick the language you want.

You can use any currency. Each business has one book currency (reports are shown in it); transactions can be in any other currency and the system handles exchange-rate conversion automatically.

Yes. Profile → Company Info lets you change the book currency, but proceed carefully because it can affect how existing records are displayed.

Yes. The app supports both light and dark themes and automatically follows your device's system theme.

From Profile → Notification Settings you can toggle, per module, which notifications you want.

In the POS module you can connect to Bluetooth or Wi-Fi receipt printers directly. For invoices and other documents, generate a PDF and send it to any printer using your phone's print feature.

Yes. The phone camera reads barcodes and QR codes — POS, invoices, stock counts and bulk label printing all have built-in barcode scanning.

You can email us at [email protected]. If you've purchased the Support add-on, you can also write to us directly from Profile → Support inside the app and attach screenshots for faster help.

On weekdays during business hours we reply as quickly as possible. Urgent issues (app not opening, payments failing, etc.) are prioritized.

Right now support is provided via email and in-app messaging. In urgent cases, contact us and we can call you back if needed.

myroERP is designed to be intuitive — you can get started by following the on-screen guidance without separate training. If you get stuck, just contact our support team.

Tap the feedback icon at the top of any screen to send a bug report or suggestion directly. If you've purchased the Support add-on, you can also use Profile → Support with screenshots for detailed conversations.

1) Force-close the app and reopen. 2) Restart your device. 3) Check for updates on the App Store / Google Play. 4) If the issue persists, uninstall and reinstall the app — your data is safely backed up.

Make sure your email and password are correct. If you forgot your password, reset it with "Forgot password". If you have connection issues, check your internet.

Check your spam/junk folder. Tap "Resend". If a few minutes pass and it still hasn't arrived, contact support.

Check your spam folder. Make sure you're using the correct email. If it still doesn't arrive, contact support.

Try Profile → Current Plan → Restore Purchases in the app. If the issue persists, contact support.

First try "Restore Purchases". If that doesn't help, send us your Apple/Google order number and we'll check and activate it.

Check your internet (Wi-Fi/4G/5G). Make sure your device's clock is correct. If the issue persists, close and reopen the app.

Your data cannot disappear — most likely you've signed into the wrong account or a filter is applied. Make sure you're signed into the right account and clear any filters. If you still can't see your data, contact support immediately.

Clear the filter and search fields on the list screen. Check the date range and status filter. If you still can't see it, contact support.

Document numbers are generated sequentially and gaplessly for each document type. Apparent gaps are usually cancelled documents, which appear separately on the list.